Refund policy

Refund policy

ImproGo Refund & Return Policy

90-Day Money-Back Guarantee (First-Time Purchases Only)

At ImproGo, your satisfaction is our top priority. That’s why we offer a risk-free 90-day money-back guarantee on first-time purchases.

If you're not satisfied with your first purchase of any ImproGo product, simply contact us at info@improgo.com within 90 days of delivery, and we’ll refund you in full no return required in most cases.

Important Notes:

  • Applies only to first-time purchases of a specific product.

  • Limited to one refund per product type per customer.

  • Shipping, handling, and optional shipping protection fees are non-refundable.

  • For orders of 2 or more units, we may request unopened items be returned to process your refund. In these cases, ImproGo will cover the return shipping.

  • If you choose to exchange your product, the money-back guarantee no longer applies.

  • Do not apply to discounted purchases

Refunds for Recurring Subscription Orders

Subscription (autoship) orders are not eligible for the 90-day money-back guarantee. However, we offer refunds under the following conditions:

  • Unopened items only.

  • Return shipping is the responsibility of the customer.

  • Shipping costs are non-refundable.

To request a refund, email info@improgo.com with your order details. Refunds will be processed upon receipt and inspection of the returned product.

Cancellation Policy

  • Order Cancellation Window: You may cancel your order within 6 hours of placement. After this period, orders are processed for shipping and cannot be cancelled.

  • Cancellation Fee: A $2.00 restocking fee may apply to cover administrative costs.

  • Non-Cancellable Orders: Orders that have already been shipped cannot be cancelled.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us immediately at info@improgo.com. You do not need to return the damaged item — we’ll send a replacement at no cost.

Exchanges

To exchange an item, please return the original item in accordance with our refund policy. Once accepted, you may place a new order for the replacement item.

Shipping Costs

  • Shipping costs are non-refundable.

  • If a return is approved for a multi-unit order, ImproGo may cover return shipping for unopened items (on first-time purchases only).

  • For all other returns (including subscription orders), return shipping is the customer’s responsibility.

Return Instructions

To initiate a return:

  • Email us at info@improgo.com with your order number and reason for return.

  • We'll provide return instructions and (if applicable) a return shipping label.

  • Items must be sent back to the address provided. Products returned without prior authorization may not be accepted.

Christmas Delivery Notice

Due to high holiday demand, we cannot guarantee delivery before Christmas for any orders placed after December 1st. Please order early to avoid delays.

Policy Amendments

ImproGo reserves the right to update or amend this policy at any time without prior notice. Changes take effect immediately upon publication on our website.

Acknowledgment of Policy

By placing an order with ImproGo, you acknowledge and agree to the terms outlined in this Refund & Return Policy.

Contact Information

For all inquiries, please contact us at:

Email: info@improgo.com
Business Name: ImproGo LLC
Address: